Introduction
S Pujah respects the privacy of our users. This Privacy Policy explains how we collect, use, and protect your information when you use our website www.spujah.com, life-balance.ae and related services in accordance with UAE Federal Law No. 45 of 2021.
Information We Collect
Personal Details: Name, email address, phone number, billing address, and shipping address when you book services or purchase products.
Payment Information: Processed securely through third-party payment gateways (Stripe/PayPal). We never store your credit card details on our servers.
Wellness Information: Service preferences, health history, and consultation notes for online wellness service bookings and personalized treatments.
Technical Data: IP address, device type, browser information, and website usage patterns to improve our services.
Cookies and Analytics: Google Analytics and Meta Pixel data to understand website performance and user behavior.
How We Use Your Information
We use your information to process and deliver orders, provide wellness consultation services, and communicate about your bookings. With your consent, we send promotional newsletters and wellness tips.
We analyse website data to improve user experience and service quality. All wellness information is used to create personalized treatment plans and provide better care.
Astrology and Numerology Practice in the UAE
As practitioners of astrology and numerology in the UAE, we provide these services as recognized cultural and wellness methodologies.
- These practices are offered for spiritual guidance, self-reflection, and holistic support.
- They are not substitutes for medical, psychological, or financial advice.
- Interpretations are based on traditional knowledge systems; outcomes may vary by individual.
- Clients are encouraged to approach these services as complementary tools within their wellness journey.
Data Retention
We keep order-related data for 7 years after your last purchase as required by UAE commercial law. Wellness consultation records are retained for 7 years after your last session. Marketing data is deleted when you unsubscribe or /after 3 years of inactivity.
Data Sharing
We share the necessary information with the courier and logistics partners for product shipping. Payment providers receive billing information for secure transaction processing. Email service providers handle newsletters only with your consent.
We never sell your personal information to third parties. Data is shared only when UAE law requires disclosure.
Data Security
We use SSL encryption for all website communications and PCI-compliant payment gateways for transactions. Our Dubai servers have restricted access and regular security updates. Physical records are stored securely in locked facilities.
Cross-Border Data
Some data may be stored on secure servers outside UAE (USA/EU) for international service delivery. We ensure standard contractual safeguards and adequate protection levels for all international transfers.
Your Rights Under UAE Law
You can access and update your information anytime through your account. Request deletion of your data (subject to legal retention requirements). Opt-out of marketing communications instantly. File complaints with UAE Data Protection Authority if needed.
Cookies and Tracking
We use essential cookies for website functionality, analytics cookies to improve performance, and marketing cookies for relevant advertisements (with your consent). You can manage cookie preferences through our cookie banner or browser settings.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected]